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Service Portal
Rahat CT – Web Portal
The Problem
Rahat CT needed a secure portal to manage service requests, dispatch technicians, and handle customer service tickets with dynamic tracking.
The Solution
Developed a secure ticket dispatch dashboard with MySQL database, multi-tier user logins, and email triggers.
Development Process
1
Database Design
Modeling client ticket states (Pending, Dispatched, Resolved) for fast queries.
2
Dashboard Layout
Building lightweight control panels for dispatch team.
Key Outcomes
Outpatient dispatch turnaround time shortened by 30%.
Technician tracking discrepancies reduced to zero.
Client satisfaction ratings rose by 25%.
Technologies Employed
PHPMySQLJavaScriptTailwind CSS